Last updated: March 23, 2026
Currency displayed on the website: USD
At Craftywdy, we want customers to be able to review shipping availability, processing timelines, estimated transit times, shipping charges, and free shipping eligibility before completing a purchase. This Shipping Policy explains where we ship, how orders are prepared for dispatch, how delivery estimates work, and what to do if a shipping issue occurs.
1. Shipping Availability
We currently ship to the following regions:
North America: United States, Canada
Europe and the United Kingdom: United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal
Oceania: Australia
If your location is not available during checkout, we do not currently offer shipping to that destination.
2. Order Processing Time
Orders are typically processed within 1 to 2 business days.
The items offered on our website are stocked inventory ready for dispatch. Processing time covers the internal steps needed before shipment, including:
- order review
- confirmation of shipping information
- packing and preparation
- transfer to the shipping carrier
Our daily order cut-off time is 2:00 PM EST. Orders placed after that time are handled starting on the next business day.
Business days do not include Saturdays, Sundays, or public holidays.
3. Shipping Charges and Estimated Delivery Time
| Region | Coverage | Processing Time | Estimated Transit Time | Total Estimated Delivery Time | Flat Shipping Rate | Free Shipping Threshold |
|---|---|---|---|---|---|---|
| North America | United States, Canada | 1–2 business days | 4–6 business days | 5–8 business days | USD 6 | USD 100 |
| Europe and the United Kingdom | United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal | 1–2 business days | 5–8 business days | 6–10 business days | USD 7 | USD 130 |
| Oceania | Australia | 1–2 business days | 7–10 business days | 8–12 business days | USD 9 | USD 190 |
Free shipping is applied automatically at checkout once the order qualifies for the threshold of the relevant shipping region.
Unless clearly stated otherwise on the website or at checkout, free shipping eligibility is calculated from the product subtotal after discounts and before taxes and shipping fees.
4. How Delivery Estimates Work
The total estimated delivery time is the combination of:
processing time + transit time
Transit time starts once the parcel has been accepted by the shipping carrier.
Shipping timeframes shown on the website are estimates only and may be affected by circumstances such as:
- seasonal shipping volume
- weather disruptions
- carrier routing or sorting delays
- customs or security procedures
- local delivery limitations
- remote area access
- other operational factors outside our reasonable control
Because of these variables, delivery dates are not guaranteed unless we explicitly state otherwise.
5. Tracking Information
Once an order has been dispatched, we will send a shipping confirmation email.
When tracking is available for the service used, tracking details will be sent to the email address entered at checkout. Customers should also check spam or junk folders in case shipping emails are filtered there.
6. Carriers We Commonly Use
We commonly use UPS, FedEx, and USPS for selected shipments within the United States, and DHL Express for eligible international deliveries.
The carrier chosen for a shipment may depend on factors such as:
- delivery destination
- parcel size and package characteristics
- service coverage
- operational availability at the time of dispatch
Not every carrier or service level is available for every destination. In some cases, including remote areas, peak periods, or routing limitations, we may use an alternative carrier to complete delivery.
Unless a specific shipping method is clearly offered and selected at checkout, we do not guarantee that a particular carrier will be used for every order.
7. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information after placing an order, please contact us promptly. We may be able to assist if the parcel has not yet been transferred to the carrier.
After processing or dispatch has taken place, address changes may no longer be possible.
Craftywdy is not responsible for delays, failed delivery attempts, or extra costs caused by incorrect, incomplete, unverifiable, or undeliverable shipping details.
8. Customs Duties, Import Taxes, and Local Fees
For international shipments, customs duties, import taxes, local charges, or related fees assessed by the destination country are the responsibility of the recipient, unless the website or checkout specifically states otherwise.
These charges are separate from the shipping fee paid during checkout.
9. Delayed, Lost, or Damaged Shipments
If your parcel is delayed beyond the estimated timeframe, appears lost, or arrives damaged, please contact us and include the following where available:
- order number
- name used on the order
- photos of the outer package if damage is visible
- photos of the item
- a brief explanation of the issue
We will review the case and determine the next steps based on the situation. Additional information may be required so we can coordinate with the carrier when needed.
10. Failed Delivery and Returned Parcels
A parcel may be returned to us if delivery cannot be completed due to reasons such as:
- incorrect or incomplete address details
- recipient unavailable
- refusal of delivery
- failure to complete required local delivery or customs procedures
- destination conditions outside the carrier’s service support
If a returned parcel is received back by us, we will contact the customer to discuss available next steps. Any reshipment costs, return handling costs, storage charges, or refund adjustments will depend on the circumstances of the case.
11. Important Delivery Notes
We do not guarantee exact arrival dates for all orders.
Delivery estimates shown on the website or at checkout are provided to help customers understand the expected shipping timeframe before purchase. A difference between estimated and actual delivery time does not automatically qualify an order for shipping refund, cancellation, or compensation unless required by law or specifically stated by us.
12. Contact Information
If you have any shipping-related questions or need assistance with an order, please contact us through our Contact page or by using the details below:
Address: 2050 Tradeport Drive, Orlando, Florida 32824, United States
Phone: +1 (734) 502-7170
Email: [email protected]
Support Time: Mon–Sun, 8:00 AM–5:00 PM EST